Refund policy

Last updated 7 October 2026

We don't take returns or cancellations; if something's wrong with your saree, we exchange it. When, how to ask, and what happens next.

Our approach
Each saree is chosen by hand and checked fold by fold before it's packed. Because silk is delicate and every piece is one of a kind, we don't accept returns, give refunds or cancel orders.
If something isn't right with what we sent, we exchange it.

When we exchange
• You received a different saree from the one you ordered.
• The saree arrived damaged in transit.
• The saree has a genuine defect, such as a tear, a hole or a stain present when it arrived.

How to ask for an exchange
Contact us within 48 hours of delivery with your order number, clear photos of the issue and an unboxing video: one continuous recording that starts with the sealed parcel. We can't accept requests after 48 hours or without the video.
Email [email protected], or call or message us on +91 90088 72550.

Condition of the saree
To be exchanged, the saree must be unused, unwashed and unaltered, with the blouse piece uncut, and sent back in its original packaging with its tags and Silk Mark label intact.

What happens next
Once we approve your request, we'll arrange a pickup (or tell you where to send the saree, if pickup isn't available at your address) and cover the shipping both ways.
When the saree reaches us and passes inspection, we send you the same saree again. If it's no longer available, you choose another saree of the same value; if you choose one that costs more, you pay the difference.

What isn't covered
• A change of mind, or a colour that looks different from your screen. Colours vary with screens and light; ask us for a daylight photo or a video call before you buy.
• The marks of a handwoven saree: small irregularities in the weave or zari, slight colour differences between the body and the border, and a blouse piece that can vary by a few inches. These are signs of the loom, not defects.
• Sarees that have had fall, pico, blouse stitching or other work done at your request, and sarees made to order.
• Damage from wear, washing, ironing, perfume or storage after delivery.

No cancellations
Once an order is placed it can't be cancelled, and we don't give refunds. Please check the saree, your address and your phone number before you pay; we can correct an address until the order is dispatched.

Orders outside India
The same policy applies. Customs duties and taxes paid in your country aren't covered by an exchange.

Our right to decline
We may decline a request that doesn't meet this policy, and we'll always tell you why.